Store Policies

Returns & Exchanges

RETURNS.

Returns are not accepted so please make sure you are fully committed to everything you purchase with us!

EXCHANGES.

We secure all packages with the proper packaging material to ensure nothing is damaged upon arrival but Crystal Garden is happy to exchange in the instance something is damaged. Please email us within 24 hours of package arrival with picture proof of damage at shopcrystalgarden@icloud.com. Please note that upon accepting of any exchanges, it is the customers responsibility to ship the item(s) back to us at your own cost. 

processing & Shipping

PROCESSING.

All items created and sold on Crystal Garden are hand made and manufactured! Although we do work with a production company, it is still a small business as well. We ask for 3-10 business days on specific items, for processing. All processing times are noted in the product information section of each item. 

SHIPPING.

Please note that if you provide an incorrect shipping address at checkout Crystal Garden is not liable and if your package gets sent back to us because of an incorrect shipping address, you will have to pay a new shipping fee in order for us to redeliver your package!

USPS Priority: Delivers in 2-3 business days anywhere in the U.S. after processing

USPS Priority Express: Delivers in 1-2 business days anywhere in the U.S. after processing

Wholesale Inquiries

Crystal Garden offers wholesale options through our production partner, EMR Productions! 

Please email EMRProductions@gmail.com for any inquiries.

privacy policy

This privacy policy sets out how CRYSTAL GARDEN uses and protects any information that you give us when you use this website. Crystal Garden is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. CRYSTAL GARDEN may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are satisfied with any changes.

 

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